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At Express Home Direct, we pride ourselves on being the very best in customer service. As an independent retailer of consumer products and a family owned & operated business, our goal is to make sure you're 100% thrilled with your new purchase. This is why we believe that the standard 30 day return window doesn't allow customers to really get familiar with the products they've purchased. At Express Home Direct we offer our customers a 45-Day Money Back Guarantee. Some restrictions may apply, please see below for details.
Mattresses, Adjustable Bases & Box Spring Refund Policy
Mattresses, adjustable bases & box springs ordered on www.expresshomedirect.com are by our 120-Night Comfort Guarantee, there are no refunds on these products. Customers that purchased a mattress and decide within 120 days from delivery, that they no longer are satisfied with their mattress are eligible for an exchange only. There are no refunds during an exchange.
Some restrictions may apply.
Mattresses must be free & clear or any stains, rips or tears, not only will this void your mattresses manufacturer warranty but will also void the 45-Day Money Back Guarantee and the 120-Night Comfort Guarantee . We always recommend purchasing a Mattress Protector with your new mattress order to stay protected.
Bedding Refund Policy (sheets, pillows, toppers, protectors etc.)
Bedding & non-mattress products ordered on www.expresshomedirect.com are covered by the 45-Day Money Back Guarantee. Customer's who purchase bedding & non-mattress products and decide within 45 days from receiving their order, that they no longer are satisfied with their bedding & non-mattress products purchase are eligible for a complete refund of the purchase price, less any return shipping fees.
Some restrictions may apply. In order to be eligible:
Furniture Refund Policy
100% satisfaction guaranteed. Refunds & returns are accepted if you are not satisfied with your purchase. In the unlikely event that parts of your merchandise arrive damaged, we will attempt to provide replacement parts as quickly as possible. If they are unavailable, we will replace the item for no charge.
To qualify for a refund, the following criteria must be met:
In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team or a customer care representative immediately. For furniture, arrangements will be made for a qualified repair technician to come to your home and correct the damage if possible. For home decor, arrangements will be made to exchange the item. Please note that we reserve the right to repair or replace your furniture as deemed necessary at our sole discretion.