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At Express Home Direct, we pride ourselves on being the very best in customer service. As an independent retailer of consumer products and a family owned & operated business, our goal is to make sure you're 100% thrilled with your new purchase. This is why we believe that the standard 30 day return window doesn't allow customers to really get familiar with the products they've purchased. At Express Home Direct we offer our customers a 45-Day Money Back Guarantee. Some restrictions may apply, please see below for details.
You can cancel your order before it ships at any time with no cost to you. Unfortunately, once an order has been dispatched to the carrier for delivery, we are not able to stop your order from being delivered. Certain exceptions apply on products advertised as "Final Sale", "Clearance" and/or "Special Buy" and cannot be returned. For individual cancellation & refund policies please see below:
Mattresses, Mattress-In-A-Box & Adjustable Bases Return & Refund Policy
Mattresses, adjustable bases & box springs ordered on www.expresshomedirect.com are by our 120-Night Comfort Guarantee, there are no refunds on these products. Customers that purchased a mattress and decide within 120 days from delivery, that they no longer are satisfied with their mattress are eligible for an exchange only. There are no refunds during an exchange.
Some restrictions may apply. Eligibility Requirements & Guidelines:
Mattresses must be free & clear or any stains, rips or tears, not only will this void your mattresses manufacturer warranty but will also void the 45-Day Money Back Guarantee and the 120-Night Comfort Guarantee . We always recommend purchasing a Mattress Protector with your new mattress order to stay protected.
Bedding / Top of Mattress (Comforters, Duvets, Bed Sheets, Bedspreads etc.) Return & Refund Policy
Bedding & top of mattress products ordered on www.expresshomedirect.com are covered by the 45-Day Money Back Guarantee. Customer's who purchase bedding & non-mattress products and decide within 45 days from receiving their order, that they no longer are satisfied with their bedding & non-mattress products purchase are eligible for a complete refund of the purchase price, less any return shipping fees and processing fees.
We value your business and your satisfaction is what matters most. If you are not satisfied with your purchase, you may return it to us following these guidelines:
Damaged Merchandise & Defects
For products with Manufacturing defects, please contact us at 1-833-246-8732 or by email at firstname.lastname@example.org and we will assist you with a replacement or a refund. If your order arrives damaged due to shipping, keep the original shipping cartons and all packing materials for inspection by the carrier. Please contact us at email@example.com to review your options. We will try our best to accomodate any special requests.
Furniture Return & Refund Policy
Upon delivery, please carefully examine each piece of your furniture. If you wish to return the furniture for preference reasons, you must contact Express Home Direct Customer Service within 3 days of your delivery. You may e-mail us firstname.lastname@example.org or call us at 1-833-246-8732.
To qualify for a refund, the following criteria must be met:
In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team or a customer care representative immediately. For furniture, arrangements will be made for a qualified repair technician to come to your home and correct the damage if possible. For home decor, arrangements will be made to exchange the item. Please note that we reserve the right to repair or replace your furniture as deemed necessary at our sole discretion.