Up To 60% Off & Free Shipping
(833) 2-HOUR-FAST (833) 246-8732

Returns & Exchanges

At Express Home Direct, we pride ourselves on being the very best in customer service.  As an independent retailer of consumer products and a family owned & operated business, our goal is to make sure you're 100% thrilled with your new purchase.  This is why we believe that the standard 30 day return window doesn't allow customers to really get familiar with the products they've purchased.  At Express Home Direct we offer our customers a 45-Day Money Back Guarantee.  Some restrictions may apply, please see below for details.

 

Refund Policy

Mattresses, Adjustable Bases & Box Spring Refund Policy

Mattresses, adjustable bases & box springs ordered on www.expresshomedirect.com are by our 120-Night Comfort Guarantee, there are no refunds on these products.  Customers that purchased a mattress and decide within 120 days from delivery, that they no longer are satisfied with their mattress are eligible for an exchange only.  There are no refunds during an exchange. 

Some restrictions may apply. 

Eligibility Requirements:

  • Contact us within 120 days of receiving your order
  • We will arrange a convenient date & time for a free pick up of your mattress
  • Please note If we removed your old mattress at the time of your initial delivery, it will be disposed of and cannot be returned to you.
  • Not eligible on defects.  Defects are covered under the manufacturer warranty only.
  • 120 Night Comfort Guarantee for an exchange only and is not eligible to be returned.  Read more about the 120-Night Comfort Guarantee.
  • New mattress selected for exchange must be greater than or equal to original purchase price.
  • Past the 120 days there are no returns & refunds on mattresses, adjustable bases & box springs.
  • Absolutely no returns or refunds on mattresses that are dirty, soiled or stained.  No exceptions.

Mattresses must be free & clear or any stains, rips or tears, not only will this void your mattresses manufacturer warranty but will also void the 45-Day Money Back Guarantee and the 120-Night Comfort Guarantee .  We always recommend purchasing a Mattress Protector with your new mattress order to stay protected.

 

Bedding Refund Policy (sheets, pillows, toppers, protectors etc.)

Bedding & non-mattress products ordered on www.expresshomedirect.com are covered by the 45-Day Money Back Guarantee.  Customer's who purchase bedding & non-mattress products and decide within 45 days from receiving their order, that they no longer are satisfied with their bedding & non-mattress products purchase are eligible for a complete refund of the purchase price, less any return shipping fees. 

Some restrictions may apply.  In order to be eligible:

  • Contact us within 45 days of receiving your order.
  • Once return is received, your original form of payment will be refunded, less any applicable shipping fees.
  • If original form of payment is no longer available, a 100% refund in the form of a store credit will be issued instead.
  • Not eligible on defects.  Defects are covered under the manufacturer warranty only.
  • Refunds and returns after 45 days are subject to an additional 15% service fee on the original purchase price.
  • Absolutely no returns or refunds on bedding products that are dirty, soiled or stained.  No exceptions.

 

Furniture Refund Policy

100% satisfaction guaranteed. Refunds & returns are accepted if you are not satisfied with your purchase. In the unlikely event that parts of your merchandise arrive damaged, we will attempt to provide replacement parts as quickly as possible. If they are unavailable, we will replace the item for no charge.

To qualify for a refund, the following criteria must be met:

  • A refund & return request must be made within 72 hours of receiving your item(s) by calling us at (844) 659-5029.
  • Items must be in new condition and in the original packaging to qualify for a refund.
  • Assembled or modified items are unable to be returned or refunded.
  • Original form of payment will be refunded less a 20% restocking fee & any applicable return shipping fees.
  • If original form of payment is no longer available, a 100% refund in the form of a store credit will be issued instead.

In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team or a customer care representative immediately. For furniture, arrangements will be made for a qualified repair technician to come to your home and correct the damage if possible. For home decor, arrangements will be made to exchange the item. Please note that we reserve the right to repair or replace your furniture as deemed necessary at our sole discretion.

 

Returns Policy

Mattresses, Adjustable Bases & Box Spring Return Policy

Mattresses, adjustable bases & box springs ordered on www.expresshomedirect.com are by our 120-Night Comfort Guarantee, there are no returns on these products.  Customers that purchased a mattress and decide within 120 days from delivery, that they no longer are satisfied with their mattress are eligible for an exchange only.  There are no refunds during an exchange. 

Some restrictions may apply. 

Eligibility Requirements:

  • Contact us within 120 days of receiving your order
  • We will arrange a convenient date & time for a free pick up of your mattress
  • Please note If we removed your old mattress at the time of your initial delivery, it will be disposed of and cannot be returned to you.
  • Not eligible on defects.  Defects are covered under the manufacturer warranty only.
  • 120 Night Comfort Guarantee for an exchange only and is not eligible to be returned.  Read more about the 120-Night Comfort Guarantee.
  • New mattress selected for exchange must be greater than or equal to original purchase price.
  • Past the 120 days there are no returns & refunds on mattresses, adjustable bases & box springs.
  • Absolutely no returns or refunds on mattresses that are dirty, soiled or stained.  No exceptions.

Mattresses must be free & clear or any stains, rips or tears, not only will this void your mattresses manufacturer warranty but will also void the 45-Day Money Back Guarantee and the 120-Night Comfort Guarantee .  We always recommend purchasing a Mattress Protector with your new mattress order to stay protected.

 

Bedding Return Policy (sheets, pillows, toppers, protectors etc.)

Bedding & non-mattress products ordered on www.expresshomedirect.com are covered by the 45-Day Money Back Guarantee.  Customer's who purchase bedding & non-mattress products and decide within 45 days from receiving their order, that they no longer are satisfied with their bedding & non-mattress products purchase are eligible for a complete refund of the purchase price, less return shipping fees. 

Some restrictions may apply. 

In order to be eligible:

  • Contact us within 45 days of receiving your order.
  • Once return is received, your original form of payment will be refunded, less any applicable shipping fees.
  • If original form of payment is no longer available, a 100% refund in the form of a store credit will be issued instead.
  • Not eligible on defects.  Defects are covered under the manufacturer warranty only.
  • Refunds and returns after 45 days are subject to an additional 15% service fee on the original purchase price.
  • Absolutely no returns or refunds on bedding products that are dirty, soiled or stained.  No exceptions.

 

Furniture Return Policy

100% satisfaction guaranteed. Returns & refunds are accepted if you are not satisfied with your purchase. In the unlikely event that parts of your merchandise arrive damaged, we will attempt to provide replacement parts as quickly as possible. If they are unavailable, we will replace the item for no charge.

To qualify for a return, the following criteria must be met:

  • A return request must be made within 72 hours of receiving your item(s) by calling us at (844) 659-5029.
  • Items must be in new condition and in the original packaging to qualify for a refund.
  • Assembled or modified items are unable to be returned or refunded.
  • Original form of payment will be refunded less a 20% restocking fee & any applicable return shipping fees.
  • If original form of payment is no longer available, a 100% refund in the form of a store credit will be issued instead.

 

Free Shipping - Express Home Direct

Need Help finding the perfect product?

Call or chat with our friendly Comfort Consultants
Call Now (833) 246-8732