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Returns & Exchanges

At Express Home Direct, we pride ourselves on being the very best in customer service.  Our goal is to make sure you're 100% thrilled with your new purchase.  This is why we believe that the standard 30 day return window doesn't allow customers to really get familiar with the products they've purchased.  At Express Home Direct we offer our customers a 45-Day Money Back Guarante.  Some restrictions may apply, please see below for details.

 

Refund Policy

 

Mattresses, Adjustable Bases & Box Springs Orders

Mattresses, adjustable bases & box springs ordered on www.expresshomedirect.com are covered by a 45-Day Money Back Guarantee & 120-Night Comfort Guarantee.  Customers that purchased a mattress and decide within 45 days from delivery, that they no longer are satisfied with their mattress are eligible for a refund of the purchase price, if requested, less any applicable fees.  Customers who purchase a matterss also have the option of exchanging their mattress for another mattress.  After the 45 day period, customers that purchased a mattress are only eligible for the 120-Night Comfort Guarantee, for an exchange only.  There are no refunds during an exchange.  Some restrictions may apply.  Eligibility Requirements:

  • Contact us within 45 days of receiving your order
  • We will arrange a convenient date & time for a free pick up of your mattress
  • Please note If we removed your old mattress at the time of your initial delivery, it will be disposed of and cannot be returned to you.
  • Your original form of payment will be refunded less fees, if applicable:
    • Re-stocking Fee: 15%
    • Pickup Fee: $90.00
    • State Disposal Fee: $25-$125 (varies by state)
  • If the original form of payment is no longer available, a 100% refund in the form of a store credit will be issued instead.
  • Not eligible on defects.  Defects are covered under the manufacturer warranty only.
  • After 45 days, your purchase is guaranteed under the 120 Night Comfort Guarantee for an exchange only and is not eligible to be returned.  Read more about the 120-Night Comfort Guarantee.
  • Past the 120 days there are no returns & refunds on mattresses, adjustable bases & box springs.
  • Absolutely no returns or refunds on mattresses that are dirty, soiled or stained.  No exceptions.

Mattresses must be free & clear or any stains, rips or tears, not only will this void your mattresses manufacturer warranty but will also void the 45-Day Money Back Guarantee and the 120-Night Comfort Guarantee .  We always recommend purchasing a Mattress Protector with your new mattress order to stay protected.

 

Bedding & Non-Mattress Product Orders (sheets, pillows, toppers, protectors etc.)

Bedding & non-mattress products ordered on www.expresshomedirect.com are covered by the 45-Day Money Back Guarantee.  Customer's who purchase bedding & non-mattress products and decide within 45 days from receiving their order, that they no longer are satisfied with their bedding & non-mattress products purchase are eligible for a complete refund of the purchase price.  Some restrictions may apply.  In order to be eligible for the 100% refund of your bedding & non-mattress purchase:

  • Contact us within 45 days of receiving your order
  • Your original form of payment will be refunded in full.
  • If original form of payment is no longer available, a 100% refund in the form of a store credit will be issued instead.
  • Not eligible on defects.  Defects are covered under the manufacturer warranty only.
  • Refunds and returns after 45 days may be subject to an 12% handling charge on the original purchase price.
  • Absolutely no returns or refunds on bedding products that are dirty, soiled or stained.  No exceptions.

 

 

Returns Policy

Mattresses, Adjustable Bases & Box Springs Orders

Mattresses, adjustable bases & box springs ordered on www.expresshomedirect.com are eligible for free returns and are also covered by the 45-Day Money Back Guarantee & 120-Night Comfort Guarantee.  Customers that purchased a mattress and decide within 45 days from delivery, that they no longer are satisfied with their mattress and want to return their mattress are eligible for a complete refund of the purchase price, if requested.  Customers who purchase a matterss also have the option of replacing or exchanging thier mattress for another mattress.  After the 45 day period, customers that purchased a mattress are only eligible for the 120-Night Comfort Guarantee, for an exchange only.  Some restrictions may apply.  In order to be eligible return your mattress purchase:

  • Contact us within 45 days of receiving your order
  • We will arrange a convenient date & time for a free pick up of your mattress
  • Please note If we removed your old mattress at the time of your initial delivery, it will be disposed of and cannot be returned to you.
  • Your original form of payment will be refunded less fees, if applicable:
    • Re-stocking Fee: 15%
    • Pickup Fee: $90.00
    • State Disposal Fee: $25-$125 (varies by state)
  • If the original form of payment is no longer available, a 100% refund in the form of a store credit will be issued instead.
  • Not eligible on defects.  Defects are covered under the manufacturer warranty only.
  • After 45 days, your purchase is guaranteed under the 120 Night Comfort Guarantee for an exchange only and is not eligible to be returned.  Read more about the 120-Night Comfort Guarantee.
  • Past the 120 days there are no returns & refunds on mattresses, adjustable bases & box springs.
  • Absolutely no returns or refunds on mattresses that are dirty, soiled or stained.  No exceptions.

Mattresses must be free & clear or any stains, rips or tears, not only will this void your mattresses manufacturer warranty but will also void the 45-Day Money Back Guarantee and the 120-Night Comfort Guarantee .  We always recommend purchasing a Mattress Protector with your new mattress order to stay protected.

 

Bedding & Non-Mattress Product Orders (sheets, pillows, toppers, protectors etc.)

Bedding & non-mattress products ordered on www.expresshomedirect.com are eligible for free returns and are also covered by the 45-Day Money Back Guarantee.  Customer's who purchase bedding & non-mattress products and decide within 45 days from receiving their order, that they no longer are satisfied with their bedding & non-mattress products purchase are eligible for a complete refund of the purchase price, less any applicable fees.  Some restrictions may apply.  Eligibility Requirements:

  • Contact us within 45 days of receiving your order.
  • Once approved, we will e-mail you a shipping label.
  • Once the items are received by our returns department we will issue you a full refund, less fees, if applicable:
    • Shipping Fees: Varies, but not to exceed 20% of product order value
  • Your original form of payment will be refunded in full.
  • If the original form of payment is no longer available, a 100% refund in the form of a store credit will be issued instead.
  • Not eligible on defects.  Defects are covered under the manufacturer warranty only.
  • Refunds and returns after 45 days may be subject to an 25% handling service fee of the original purchase price.
  • Absolutely no returns or refunds on bedding products that are dirty, soiled or stained.  No exceptions.

 

Furniture Returns & Refund Policy

100% satisfaction guaranteed. Returns are accepted if you are not satisfied with your purchase. In the unlikely event that parts of your merchandise arrive damaged, we will attempt to provide replacement parts as quickly as possible. If they are unavailable, we will replace the item for no charge.

To qualify for a return, the following criteria must be met:

  • A return request must be made within 72 hours of receiving your item(s) by calling us at (844) 659-5029.
  • Items must be in new condition and in the original packaging to qualify for a refund.
  • Assembled or modified items are unable to be returned.
  • A restocking fee of 20% of the merchandise total will be applied to returned items.

In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team or a customer care representative immediately. For furniture, arrangements will be made for a qualified repair technician to come to your home and correct the damage if possible. For home decor, arrangements will be made to exchange the item. Please note that we reserve the right to repair or replace your furniture as deemed necessary at our sole discretion.

 

Exchange Policy

Mattresses, Adjustable Bases & Box Springs Orders

Mattresses, adjustable bases & box springs ordered on www.expresshomedirect.com are covered by the 120-Night Comfort Guarantee.  Customers that purchased a mattress and decide within 120 days from delivery, that they not completely satisfied, our Comfort Consultants will help you find another mattress, that's more comfortable, and exchange your mattress.  Our Comfort Consultants will help you choose another mattress that's firmer or softer.  Read more about the 120-Night Comfort Guarantee.  Some restrictions may apply.  See below eligibility information.  

  • Contact us within 120 days of receiving your order
  • Exchange request must occur within 120 days of your mattress delivery.
  • Limit 1 comfort exchange per order.
  • Re-Delivery Fee of $199.99
  • Replacement mattress model must be of equal or greater value.
  • If the new replacement mattress selected is less than the original price, we will refund you up to a maximum $100 as store credit only.
  • Not eligible on defects.  Defects are covered under the manufacturer warranty only.
  • Past the 120 days there are no free returns & refunds on mattresses, adjustable bases & box springs.
  • Refunds and returns after 120 days may be subject to a 45% handling charge on the original purchase price.
  • Absolutely no returns or refunds on mattresses that are dirty, soiled or stained.  No exceptions.

Mattresses must be free & clear or any stains, rips or tears, not only will this void your mattresses manufacturer warranty but will also void the 45-Day Money Back Guarantee and the 120-Night Comfort Guarantee .  We always recommend purchasing a Mattress Protector with your new mattress order to stay protected.

 

Bedding & Non-Mattress Product Orders (sheets, pillows, toppers, protectors etc.)

Bedding & non-mattress products ordered on www.expresshomedirect.com are eligible for an exchange within 45 days of their delivery date.  Customer's who purchase bedding & non-mattress products and decide within 45 days from receiving their order, that they no longer are satisfied with their bedding & non-mattress products purchase and wish to exchange it may do so with the following requirements:

  • Not available on all bedding products.
  • Some product restrictions may apply.
  • Contact us within 45 days of receiving your order.
  • Once approved, we will e-mail you a shipping label.
  • Once the items are received by our returns department we will issue you credit towards your exchange, less fees, if applicable:
    • Shipping Fees: Varies, but not to exceed 20% of product order value
  • Not eligible on defects.  Defects are covered under the manufacturer warranty only.
  • No exchanges after 45 days.
  • Absolutely no returns or refunds on bedding products that are dirty, soiled or stained.  No exceptions.

For more information please read our Returns & Exchange Policy and Terms of Service.  If you need further help, or have any questions please call us at (844) 659-5029, e-mail us at support@expresshomedirect.com or chat with us.  We'll help answer any questions you may have.  To save you time please have your order number ready.

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