The Express Home Direct Guarantee

120-Night Comfort Guarantee

Shop with confidence knowing that your mattress purchase is backed by our Express Home Direct 120 Night Comfort Guarantee.  At Express Home Direct our goal is to deliver a mattress that's perfect for you.  We want to make sure that you love your new mattress and are having the best night's sleep.  We want you to be completely satisfied with the comfort & quality of your brand new-mattress.  If you don't love your new mattress and you're not completely satisfied, our sleep consultants will help you find another mattress, that's more comfortable, to replace and exchange your mattress -- 100% absolutely free, at no cost to you (That's right $0).  Our sleep consultants will help you choose another mattress that's firmer, softer and/or has additional premium features, that you're looking for.  This service is completely free there are no hidden fees, no re-delivery fees, no service fees, no restocking fees, no fees at all -- none.  We believe you should love your new mattress, and if you're not we'll make it right.  Some restrictions may apply.  See below eligibility information.

• Eligible on mattress products only. 
• Exchange request must occur within 120 days of your mattress delivery.
• Not eligible for bedding products (i.e. sheets, pillows, toppers, protectors etc.).
• Limit 1 comfort exchange per order.
• Not eligible on defective mattresses (defects are only covered under the Manufacturer's Warranty).
• Replacement mattress model must be of equal or greater value.
• If replacement mattress is less than the original price, we will refund you up to a $100 as store credit only.
• Absolutely no exchanges on mattresses that are dirty, soiled or stained.  No exceptions.

We cannot stress this enough, but the mattress must be free & clear or any stains, rips or tears, not only will this void your mattresses manufacturer warranty but will also void the 120 Night Comfort Guarantee.  We always recommend purchasing a Mattress Protector with your new mattress.

For more information please read our Returns & Exchange Policy and Terms of Service.  If you need further help, or have any questions please call us at (844) 659-5029, e-mail or chat with us.  We'll help answer any questions you may have.  To save you time please have your order number ready.

45-Day Money Back Guarantee

Purchases made on Express Home Direct are covered by the 45-Day Money Back Guarantee.  Customer's who decide within 45 days of receiving their order, that they no longer are satisfied are eligible for a complete refund of the purchase price.  Some restrictions may apply.  Some restrictions may apply, see below for details:

• Contact us within 45 days of receiving your order.
• We will e-mail you a pre-paid shipping label.
• Once the items are received by our returns department we will issue you a full refund.
• Your original form of payment will be refunded in full.
• If original form of payment is no longer available, a 100% refund in the form of a store credit will be issued instead.
• Not eligible on defects.  Defects are covered under the manufacturer warranty only.
• Refunds and returns after 45 days may be subject to an 12% handling charge on the original purchase price.
• Absolutely no returns or refunds on bedding products that are dirty, soiled or stained.  No exceptions.

For more information please read our Returns & Exchange Policy and Terms of Service.  If you need further help, or have any questions please call us at (844) 659-5029, e-mail or chat with us.  We'll help answer any questions you may have.  To save you time please make sure to have your order number ready.