Shipping & Handling
We ship only within the United States. We offer free ground shipping on all orders within the continental United States. We do not offer free ground shipping to Hawaii, Alaska or Puerto Rico. Once your order ships, you will receive a notification email with your order tracking details. You will be able to monitor the progress of your package as well as the estimated delivery date.
For oversized parcels and larger, heavier and delicate furniture pieces we ship your order using a 3rd party home delivery team, at no extra cost. A delivery appointment is required and scheduled based on your availability as well as the delivery team’s schedule. An adult, at least 18 years of age will be required to be home to receive and sign for the delivery. You will be notified via email & SMS text (standard text message rates will apply), with your home delivery tracking details. You will also be able to monitor the progress of your package as well as the estimated delivery date. Home delivery is curbside only and does not include inside delivery and/or setup/assembly.
If you require inside delivery and/or set up/assembly, please contact us by e-mailing info@expresshomedirect.com or you can call us, toll free, at 1-833-246-8732 or you can chat with us, by clicking on the “chat now” icon. Available agents will be able to provide you with options and answer any delivery related questions. We will try our best to accommodate any special delivery requests.
Shipping Methods
ExpressHomeDirect.com offers several convenient shipping methods. Shipping methods are determined by the products you’ve added to your cart. Not all shipping methods maybe available in your area. Please note transit time occurs during normal business days (Monday - Friday), and excludes holidays & weekends, unless otherwise stated.
Economy Shipping: Free. Included on all orders over $35.00 (before sales tax & applicable coupon codes). Delivery time is typically between 5 – 8 business days, after your order is processed & shipped.
Standard Shipping: $7.99 and is included on all orders less than $35.00 (before sales tax & applicable coupon codes). Transit time is typically between 2 – 7 business days, after your order is processed & shipped.
Expedited Shipping: $4.99 flat fee. Expedited orders are prioritized and processed ahead of other orders. Delivery time is typically between 2 – 4 business days, after your order is processed & shipped.
3-Day Shipping: $19.99 flat fee. 3-day shipping orders are prioritized and processed ahead of other orders. Delivery time is typically between 1 – 3 business days, after your order is processed & shipped.. Not all products are eligible for 3-day shipping. In the event your order does not qualify for 3-Day shipping, we will notify you and refund you the $19.99 shipping fee.
2-Day Shipping: $24.99 flat fee. 2-day shipping orders are prioritized and processed ahead of other orders. Delivery time is typically between 1 – 2 business days, after your order is processed & shipped. Not all products are eligible for 2-day shipping. In the event your order does not qualify for 2-Day shipping, we will notify you and refund you the $24.99 shipping fee.
Same-day Mattress Delivery: is not available in all areas. We are working on expanding our same-day delivery service network. Please contact us by e-mailing info@expresshomedirect.com or you can call us, toll free, at 1-833-246-8732 or you can chat with us, by clicking on the “chat now” icon.
Available agents will be able to provide you with options and answer any delivery related questions. We will try our best to accommodate any special delivery requests.
Please note shipping to PO boxes may not be available depending on the shipping carrier performing the delivery.
Scheduled Home Delivery: Available for most large furniture piece orders. Please contact us by e-mailing info@expresshomedirect.com or you can call us, toll free, at 1-833-246-8732 or you can chat with us, by clicking on the “chat now” icon. Available agents will be able to provide you with options and answer any delivery related questions. We will try our best to accommodate any special delivery requests. Delivery time varies, based on your schedule, however typical delivery time ranges between 1 - 3 weeks.
Same-day Shipping: Delivery time is typically between 2 – 5 business days, once your order is processed. We will use our best efforts to ship orders the same day provided that the following conditions have been met:
- The order was placed by 4:00pm Eastern Time
- There are no issues on the order such as:
- Declined Credit Card
- Incorrect Shipping Address
- Duplicate Order
- PO Box addresses beyond our scope of delivery
- The order has no backordered items
- The order is placed on a business day (excludes weekends and holidays)
- There are no weather conditions or other acts of nature that would delay shipping
- There are no delays caused by shipping carriers
Delivery time is subject to the availability of our shipping carriers (UPS, FedEx, USPS & Home Delivery Carriers) to fulfill their delivery schedule. ExpressHomeDirect.com is not liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our shipping carriers.
Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to your shipping charges.
Note: Any changes made to the delivery addresses after shipment will result in a Correction Fee of up to $20, which is imposed on ExpressHomeDirect by the carriers. If the correction will result in the package going to a different state, customer will be responsible for the correction fee + the additional cost of shipping.